Privacy Policy

Overview

We aim to collect only what we need to provide and secure the service. Where applicable, we rely on your consent for non-essential cookies and similar technologies. You can update cookie preferences using the cookie banner and the “Cookie preferences” control in the footer.

• Controller: LinguaVista (contact details in the “Contact” section).
• Scope: This policy covers our website and associated services.
• Key controls: Cookie consent, account settings (where available), and rights requests.

Data we collect

The data we collect depends on how you interact with us (e.g., browsing the site, creating an account, purchasing, or taking lessons). We may collect:

Data you provide

• Account and profile details (name, email address, password or authentication token).
• Contact details you submit (email, phone number, messages to support).
• Learning preferences (language level, goals, scheduling preferences).
• Payment confirmations and receipts (payment processing handled by third-party processors; we typically do not store full card numbers).

Data we collect automatically

• Device and technical data (IP address, browser type, OS, approximate location, language settings).
• Usage and activity data (pages visited, features used, session duration, clicks).
• Security and fraud signals (login attempts, unusual activity, rate limiting indicators).

Sensitive data

We do not intend to collect special category (sensitive) personal data. Please avoid sending sensitive information via forms or support messages.

How we use it

We use personal data to operate, provide, secure, and improve LinguaVista. Common uses include:

• Providing classes, lessons, and personalized learning experiences.
• Creating and managing accounts, authentication, and access control.
• Processing transactions and delivering receipts/confirmations.
• Customer support, troubleshooting, and communications.
• Security, fraud prevention, abuse detection, and system integrity.
• Analytics to understand usage and improve features and performance (subject to cookie choices where required).
• Legal compliance (tax, accounting, responding to lawful requests).

Legal bases (GDPR)

If you are in the EEA/UK, we process your personal data under one or more legal bases:

• Contract: to provide the service you request (e.g., account, lessons, support).
• Legitimate interests: to secure the service, prevent fraud, and improve user experience.
• Consent: for non-essential cookies/technologies where required and for certain marketing communications.
• Legal obligation: to meet applicable laws (e.g., accounting, tax, lawful requests).

Sharing & processors

We may share personal data with service providers (“processors”) that help us run LinguaVista. They are authorized to use data only as needed to provide services to us.

Examples of processors

• Hosting and infrastructure providers.
• Analytics providers (where enabled by your cookie preferences).
• Payment processors for transaction handling.
• Customer support tooling.
• Security services (e.g., bot detection, monitoring).

Legal disclosures

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect rights, safety, and security.

Retention

We keep personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type:

• Account data: retained while your account is active and for a reasonable period after closure.
• Transaction records: retained as required for accounting and legal compliance.
• Security logs: retained for shorter periods unless needed to investigate incidents.
• Cookie preferences: stored until you update them or clear your browser storage (or as defined by the cookie mechanism).

Security

We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, but we work to maintain a high level of protection.

• Access controls and least-privilege practices.
• Monitoring, rate limiting, and abuse prevention mechanisms.
• Secure transport where applicable (HTTPS).

Cookies

Cookies and similar technologies help our website function, remember your preferences, and (when enabled) measure performance. You can adjust cookie choices using the cookie banner and the footer cookie preferences control.

Cookie categories

• Essential: required for core site functionality and security.
• Preferences: remember settings such as theme, language, and layout choices.
• Analytics: help us understand usage to improve the site (enabled only if you allow where required).

Your rights

Depending on your location, you may have rights regarding your personal data. For GDPR/UK GDPR these may include:

• Access: request a copy of personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion in certain circumstances.
• Restriction: request limited processing in certain circumstances.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: where processing is based on consent.
• Lodge a complaint with a supervisory authority (if applicable).

International transfers

Your data may be processed in countries other than your own. When we transfer data internationally, we use appropriate safeguards as required by law (for example, standard contractual clauses where applicable).

Children

Our services are not directed to children under 13 (or another minimum age required by local law). If you believe a child provided personal data to us, please contact us so we can take appropriate steps.

Changes to this policy

We may update this policy from time to time. The “Last updated” date reflects the most recent revision. If changes are significant, we may provide additional notice within the site.

Contact

For privacy questions, requests, or concerns, contact us:

• Email: [email protected]
• Phone: +1 (415) 555-0138