Frequently Asked Questions
Search by keyword (refund, DELE, levels). Each question has a permanent link you can copy and share.
Which level should I start with?
Start with the closest CEFR level (A1–C2). If you’re unsure, take the quick placement test on the homepage and compare your results with the course outcomes in the catalog.
- A1–A2: foundations (pronunciation, basic grammar, survival conversation)
- B1–B2: fluency building (complex tenses, extended speaking & writing)
- C1–C2: advanced accuracy (nuance, style, exam-level tasks)
Do you prepare for DELE exams?
Yes. Our DELE track focuses on exam formats, time management, and scoring criteria. You’ll get targeted drills plus examiner-style feedback on writing and speaking.
You can join for A2, B1, B2, C1, or C2, depending on your current level and deadline.
What schedules do you offer?
We offer mornings, evenings, weekends, and self-paced modules. Live classes are scheduled in small groups and designed to be compatible with common time zones.
If you need a custom plan (shift work, travel, or intensive goals), contact support for an options review.
How much do courses cost?
Pricing is published transparently in the catalog and depends on format (group, 1:1, self-paced) and duration. Use code HOLA10 on your first purchase.
If you’re comparing options, consider total guided hours, feedback depth, and whether DELE mock exams are included.
What is your refund policy?
We offer a full refund within 14 days if fewer than 2 sessions have been attended. After that, we’ll help you reschedule or switch formats where possible.
Refunds are processed back to the original payment method. Processing time depends on your bank (typically 3–10 business days).
Do I get a certificate?
Yes. Upon successful completion, you receive a CEFR-aligned certificate that lists your level, total hours, and key competencies covered.
Certificates are delivered digitally and can be verified by a unique ID upon request.
Need help choosing?
If your question isn’t covered, our support team can guide you to the right level and schedule.